Selecteer een pagina

Lopende storingen

Verholpen storingen

Op 31 januari 2020 vanaf 10u45-11u45 hebben wij te maken gehad met een storing op één van onze fileservers in cluster-002. Verschillende klanten konden wel of moeizaam inloggen maar niet bij hun bestanden of het werken werd onderbroken. Dit zou verholpen moeten zijn.

Storing: Office 365

Title Can’t access archive mailbox
ID EX202959
Service Exchange Online
Feature E-Mail and calendar access
Status Service degradation
Impact Users’ archive mailboxes may unexpectedly appear as empty.
Severity Sev2
Start time 2019-12-17T09:20:00Z
End time
Last update 2020-02-07T10:59:02.92Z
More info This is a continuation of EX199646.
Root cause A recent update to streamline the process of enabling and disabling mailboxes caused issues with archive mailboxes.

collapse sectionEX202959 Details

Status: We’ve reverted the change, which has stopped the issue from re-occurring, and we’re continuing to gather data to manually reconnect the archive mailboxes for impacted users.
Next update by: Tuesday, February 4, 2020, at 6:00 AMUTC; PublishedTime=2020-02-03T23:39:00.22Z

Status: We’ve deployed a restoration script in order to reconnect the archive mailboxes to a subset number of affected users. We’re reviewing diagnostic data to identify the remaining users who may still be impacted and who have not received the deployment yet.
Next update by: Thursday, February 6, 2020, at 6:30 AMUTC ; PublishedTime=2020-02-04T04:56:34.51Z

Status: We’re continuing to run the script to mitigate affected users. In parallel, we’re working to identify additional users that need to have their archives reconnected.
Next update by: Friday, February 7, 2020, at 6:30 AMUTC; PublishedTime=2020-02-06T05:04:16.743Z

Status: We’ve completed reconnecting archives for known impacted users. We’re continuing to identify any other users that are affected so we can run the script for those users.
Next update by: Friday, February 7, 2020, at 12:30 PMUTC ; PublishedTime=2020-02-07T05:34:49.5Z

Status: We’ve completed reconnecting archives for known impacted users. We’re working to identify additional users that may be affected by this issue so we can remediate impact by running the script to reconnect archives.
Next update by: Monday, February 10, 2020, at 12:30 PM UTC; PublishedTime=2020-02-07T10:59:02.92Z

Title Inbox won’t refresh in Outlook on the web
ID EX202989
Service Exchange Online
Feature E-Mail and calendar access
Status Service degradation
Impact User inboxes may not show new email until manually refreshing or after changing folders
Severity Sev2
Start time 2020-02-04T03:07:50Z
End time
Last update 2020-02-09T15:18:45.11Z
More info Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.
Root cause A recent change is unintentionally affecting how connection requests are directed to Outlook on the web.
Open chat
1
Hallo, kunnen wij u ergens mee helpen? Klik op de verzendknop om een WhatsApp bericht te versturen.
Powered by